Trucast Exquisite switch | Doorbell Switch

Payment Options

• Pay on Delivery: Conveniently pay for your order upon receiving it.
• Pay Before Delivery: Secure your purchase by paying online before delivery.

Delivery Time

• Standard Shipping: Orders are typically delivered within 3–7 business days, depending on your location.
• Express Shipping: Available for select locations, with delivery within 1–3 business days (additional charges may apply).

Shipping Costs

• Free Shipping: On orders above NGN150,000.
• Flat Rate Shipping: A variable rate applies for all other orders within Nigeria.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status in real time.

Delivery Areas

We deliver to most regions. If your area is not serviceable, our customer support team will contact you to explore alternatives.

Important Notes

• Ensure that someone is available at the delivery address to receive the package.
• Orders will only be handed over after payment is confirmed (for Pay on Delivery orders).
• If delivery attempts fail after two tries, the order may be canceled.
• Inspect the package upon delivery. If any item is damaged, refuse the delivery and notify us immediately.

For any questions regarding shipping, please contact us at Sales@trucast-ng.com.

Return and Refund Policy

We value your satisfaction and strive to ensure you have a seamless shopping experience. Please read our return and refund policy carefully before making a purchase.

Eligibility for Returns

• Time Frame: Returns must be initiated within 7 days of receiving the product.
• Condition: Items must be returned in their original packaging, unused, and in resalable condition.
• Exceptions: Products damaged due to improper use, installation errors, or negligence are not eligible for return or refund.
• Non-Returnable Items: Customized or special-order items cannot be returned.

Return Process

• Request a Return: Contact our customer support team with your order details and reason for the return.
• Approval: Once approved, you will receive a return authorization and shipping instructions.
• Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or wrong item delivered.

Refund Policy

• Inspection: Once the returned item is received, we will inspect it to ensure it meets the return criteria.
• Processing: Approved refunds will be processed within 5–7 business days of receiving the item.
• Refund Method: Refunds will be credited to your original payment method or as a store credit, depending on your preference.

Damaged or Defective Products

If you receive a product that is damaged or defective:

• Report the issue within 48 hours of delivery with clear photos/videos of the damage.
• We will provide a replacement or a full refund, including return shipping costs.

Contact Us

For returns, refunds, or any inquiries, please reach out to our customer support team.

We reserve the right to update this policy at any time. Ensure you review our latest policy before making a purchase.